Pre-Information Form
Last updated: August 30, 2026
This form is provided under Turkish Consumer Protection Law no. 6502 and the Regulation on Distance Contracts. Please read it before confirming your order. The contract that follows your approval is published at Distance Sales Agreement.
This is a translation for convenience. In case of any conflict, the Turkish version of this document prevails.
1. Service provider
| Legal name | SSH BULUT SUNUCU MERKEZİ ANONİM ŞİRKETİ |
|---|---|
| Address | Hadımköy Mah. Prof. Mehmet Bozkurt Cad. Örmeci Çorap No: 5 İç Kapı No: 2, Arnavutköy / İstanbul 34000, Türkiye |
| Telephone | +90 212 000 00 00 |
| info@sshbulut.com | |
| Registered e-mail (KEP) | sshbulut@hs01.kep.tr |
| MERSIS number | 0781116965900001 |
| Trade registry number | 1154025 |
| Tax office / number | Büyükçekmece / 7811169659 |
2. Essential characteristics of the service
The subject of your order is the hosting service whose name, resources (CPU, memory, storage, traffic), term and price are shown on the order screen. The characteristics of the service are the technical specifications published on the relevant plan page at the time of the order. If the plan page and this form conflict, the plan page as it stood when the order was placed prevails.
Domain registration, licences and similar third-party products are supplied subject to the rules of the relevant registry or licensor.
3. Price and payment
- Amounts shown on the order screen include Value Added Tax. Statutory changes to tax rates are reflected in renewal prices.
- Prices may be displayed in US dollars or euros; payment is always collected in Turkish lira. Conversion uses the Central Bank of the Republic of Türkiye foreign exchange selling rate published on the day the order is placed. The applied rate and the currency you were shown are recorded with the order.
- Payment is made by the methods offered on the order screen (credit/debit card or bank transfer). Card details are never seen or stored by the Company; payment is processed through a licensed payment institution.
- For bank transfers, the order is processed once the funds reach the Company account. Orders not paid within the period stated on the order screen are cancelled automatically.
- There are no delivery or shipping costs; the service is supplied electronically.
4. Performance and delivery
Services that support automatic provisioning (shared hosting, domains, automation-backed servers) are prepared immediately after payment is approved. Manually provisioned services (bare metal servers, custom cloud configurations) are delivered within 3 (three) business days at the latest. If technical reasons require longer, you are informed by e-mail.
If performance becomes impossible, the Company notifies you within 3 days of becoming aware and refunds any amount collected within 14 days at the latest.
5. Right of withdrawal
If you qualify as a consumer, you may withdraw from the contract within 14 (fourteen) days of its conclusion without giving a reason and without penalty.
Where withdrawal does not apply. Under Article 15 of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised for:
- Services whose performance has begun with your express consent: for services performed instantly in the electronic environment (your server being provisioned and made accessible, your account being created), the right of withdrawal ends once performance is complete. By approving this form on the order screen you request immediate performance and accept that you lose the right of withdrawal upon completion.
- Intangible goods delivered instantly in the electronic environment (licence keys, certificates).
- Goods and services prepared in line with your personal requirements (custom-configured bare metal servers).
- Irreversible transactions carried out in your name before third-party registries (domain registration and renewal).
Where withdrawal is available, notice must be sent before the deadline to info@sshbulut.com or in writing to the postal address above. Details are on the Cancellation and Refund Policy page.
6. Term, renewal and termination
The service is supplied for the billing period selected on the order screen (monthly, quarterly or annual). Unless you state otherwise, it renews automatically for the same period. The renewal amount and date are notified by e-mail at least 7 days in advance. You can disable automatic renewal at any time from the service page in your account.
7. Complaints and disputes
You may send requests and complaints to info@sshbulut.com or through the support ticket screen in your account. In the event of a dispute, consumers may apply to the Consumer Arbitration Committee or the Consumer Court at their place of residence or where the transaction took place, within the monetary limits set annually by the Ministry of Trade.
8. Effect
You cannot place an order without confirming electronically on the order screen that you have read and understood this form. The confirmation is stored together with its date and IP address.