Cancellation and Refund Policy

This page explains the conditions for cancelling services and obtaining refunds, and forms an integral part of the Distance Sales Agreement.

This is a translation for convenience. In case of any conflict, the Turkish version prevails.

1. Right of withdrawal

Customers who qualify as consumers have the right to withdraw within 14 days of the conclusion of the contract without giving a reason.

Notice of withdrawal must be sent before the deadline to info@sshbulut.com or through the support ticket screen in your account. Including your order number speeds up the process.

2. Services where withdrawal does not apply

Under Article 15 of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised for:

Service	Reason
Servers and hosting already provisioned	Performed instantly in the electronic environment with your express consent
Domain registration and renewal	Executed irreversibly before the registry
SSL certificates and software licences	Intangible goods delivered instantly
Custom-configured bare metal servers	Prepared to your requirements
Setup, migration and consultancy work	Service already performed

By approving these conditions on the order screen you request immediate performance and accept that the right of withdrawal ends once performance is complete.

3. Refund process

• Where withdrawal applies, amounts collected are refunded within 14 days at the latest of the notice reaching us.
• Refunds are made using the original payment method and to the same account. For card payments, the time it takes to appear on your statement depends on your bank and is outside the Company's control.
• Where performance has begun but withdrawal is still available, the amount corresponding to the period performed is deducted from the refund.
• The value of domains, licences or additional services granted free of charge under a promotion is deducted from the refund.

4. Cancellation during a term

After the withdrawal period has passed, no refund is made for the unused part of a term. The service remains available until the end of the paid period. You can stop being charged for the next period by disabling automatic renewal on the service page in your account.

5. Cancellation by the Company

If the Company becomes unable to supply the service, the amount corresponding to the unused period is calculated on a daily basis and refunded. No refund is made where a service is terminated for breach of the Terms of Service.

6. Service level compensation

Service credits applied when the uptime commitment is missed are governed by the Service Level Agreement. Service credits are applied to the next invoice and are not paid out in cash.

7. Contact

For cancellation and refund requests: info@sshbulut.com · +90 212 000 00 00 · Hadımköy Mah. Prof. Mehmet Bozkurt Cad. Örmeci Çorap No: 5 İç Kapı No: 2, Arnavutköy / İstanbul, Türkiye